What is a bank?
What will be your benefit?
A full course on banking would take about one hundred training days with about twenty specialists. After that, the issue might still be to structure all this information into a simple useful and coherent mental picture. Based on the techniques of memorisation and the fact pictures speak a thousand words, this training will allow you to vision the key functions of a bank and not only understand the links between them but the reason for the various banking products and their sensitiveness to the economic cycles.
Goals
The highly interactive seminar covers in a minimum of just two working day what you need to know about a bank, its key functions and its economic environment. It is surprisingly short but about forty concepts will have no secrets left!
Languages
English, Dutch and French
Management by objectives
What will be your benefit?
There are different management styles and ways to motivate people. One of the best and tested methods is the management by objectives. One of the biggest motivating factors is the fact people can reach their objectives. Managing people means assisting and training them so that they can reach their quantitative and qualitative goals. However, equally important is the counselling and follow-up so that the organisation can function in a fair and rewarding system wherein the best win.
Goals
The seminar covers in one working day the key concepts of motivation and goal setting. Practical examples show the benefits of the management style and the contribution to a fair and transparent HR policy. The purpose is to achieve a continuous performance improvement.
Languages
English, Dutch and French
Customer Relationship Management (CRM)
What will be your benefit?
CRM is about “Keeping the old-time spirit of customer connection even when you can not shake every hand”. Rather than use CRM to transform entire businesses, companies using CRM successfully have directed their investments toward solving clearly defined problems within their customer relationship base. CRM today result in highly focused projects that are relatively narrow in their scope and modest in their goals. Achieving success with CRM is more difficult than expected and it is not just a matter of marketing and IT.
Goals
The seminar covers in two working days the key concepts of CRM and its implementation. Practical examples show the benefits of a data management strategy and the resulting benefits such as, amongst others, customer segmentation. The workshop will review the primary task of a CRM system that consists in supporting or performing the activities involved in customer contact processes and the secondary task that is related to providing customer and management information
Languages
English, Dutch and French
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